What We Do
C22Tech implements technology strategies and provides daily IT support that adapts to the way you run your business.
How you define technology informs the way we provide your IT support.
Technology configurations and issues are different for everyone, so we tailor our service to each client’s unique way of running their business. We change our approach so you don’t have to. What won’t change is the price—our monthly invoices are consistent, predictable, and easy to read no matter how often you call us. As you expand and grow your business, we’ll be ready for that too.
More Than Just Technical Expertise
Sure, we know our tech, but technology has evolved to a point where simply knowing more isn’t enough. When you call with a problem, it immediately becomes our responsibility to find a solution and communicate it to your staff. You won’t get a support ticket or have to repeat what the problem is. We’ll own it and see it through.
OUR PRIMARY IT SERVICES
Daily Help Desk IT Support
At C22Tech, we regularly interact with you and your employees to make technology an asset rather than a liability.
We’ll help by:
Providing remote desktop and phone-based support for your organization’s suite of desktops, laptops, and mobile devices.
Building out a full network and ensuring it provides the speed and stability required to get your work done.
Never issuing a ticket number or routing your call through a phone tree. You’ll get to know a consistent support staff with the ability and access to solve any tech problem.
Troubleshooting issues with hardware and software such as Microsoft Office 365 and other leading applications.
Supporting all platforms including Windows, Apple, and Linux.
Additional IT Support and Specialties
IT Growth Strategy
For businesses focused on scaling up what has already helped them grow, we offer flexible insights on how to make the next transition including:
Best practices advice for internal IT employees.
Coaching for IT staff looking to strengthen relationships within the company.
Independent review and collaboration with third party IT service providers.
Reviewing and interviewing IT candidates for hire.
Tech support expertise for IT staff members as they grow.
Support staff for special projects in IT infrastructure.
Employee training for cyber security and technology enhancement.
Cyber Security Strategy and Design
C22Tech is committed to helping our clients design and implement an IT security plan that curates the best products and services for their specific needs. This eliminates the gaps in protection that each individual technology vendor fails to recognize.
We will guide you by:
Selecting a firm to perform IT security audit and scan services.
Confirming that the types of services performed address the actual needs of the client, both with regulatory compliance bodies and real world risks.
Overseeing how the selected vendor performs their services to ensure that they do not unknowingly interfere with production systems.
Reviewing the results of the reports to confirm their scope is appropriate for the client's needs and covers all systems at risk.
Assisting with planning necessary changes as well as identifying which resources will be needed, either on the team or to be acquired.
Assisting and training client's employees and consultants from a wide breadth of knowledge to ensure that the lessons gained from the IT audit are retained and utilized to make better decisions in the future.
Compliance and IT audit preparation
Regulatory expectations have grown over the past decade, and more small businesses have been caught up in requirements originally envisioned for large businesses with a regulatory budget. How do you make sure you design your IT ecosystem to meet current and future regulatory requirements?
C22Tech helps small businesses prepare for IT audits from potential and current investors as well as rules put in place by HIPAA, the SEC, FINRA, and other regulatory bodies. This includes services such as:
Basic policies and procedure documentation appropriate for the size of your organization.
Help tracking how your current technologies address specific issues and questions that are included in most due diligence and audit requests.
Onsite help during an audit to answer specific questions and determine ways in which your current IT structure can meet regulatory expectations.
Monthly or quarterly meetings to assess your preparedness level against organizations in your industry of roughly the same size and scope.
Ongoing support to plan how projects in the next 30, 90, 180, and 365 days will specifically address deficiencies in your current preparedness, including documentation in the event that an audit happens sooner.
IT Department Design and Function
An IT department used to be considered successful if it had little downtime and could quickly resolve desktop issues. Now departments have broad responsibilities and ever-changing technology to manage. How do you design your IT department to handle future issues and needs?
C22Tech offers services to help design and implement:
Secure on-boarding and off-boarding best practices and policies.
Patch management systems.
Backup processes and procedures across all systems (on premises and cloud) including how to monitor for backup failures.
End-client and server management via Group Policy or other policy systems.
File share security through security group design and monitoring.
IT Coaching and Corporate Communication
One of the hardest parts of being the head of an IT department is the isolation that comes from not having people to collaborate with. Where can you find experienced professionals to help you design and communicate your IT strategies as well as implement them?
C22Tech can help your IT department stay current and help your employees feel like their careers have room to grow with a number of services, including:
Technical interviews for new consulting and full time employee prospects.
Access to the lessons and problems found across all of our clients implementing similar and varied technology solutions.
Help identifying risk within the organization to ease decision making for upper management outside the IT department.
A knowledgeable resource to discuss the unique issues faced by your company — informed by decades of experience with small businesses in your industry.